Refunds, Returns and Cancellations
We stand by both the quality of our products and delivery model. However we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before as soon as you take delivery. We also recommend that you keep your shipping delivery notice, which will arrive in the packaging. Below is the Wowbbq policy, this will in no way affect your statutory rights under Distance Selling Regulations or Consumer Contracts Regulations.
If I change my mind...
Within 14 days please contact our customer service team. They will arrange to refund the purchase price of the goods. You can either post the goods to us, or we can arrange a courier pick-up (the cost of which will be deducted from the refund).
If there's a fault with the product...
Within thirty days please contact our customer service team. They will ask for a photo of the faulty part/parts to be emailed to us. Upon receipt of this, we will arrange to refund your payment or send the required replacements parts to you.
If the goods appear to be damaged in transit...
If your goods appear to have been damaged in transit, please contact us within 7 (seven) days of receiving the goods. If possible sign for the goods as damaged. If upon opening the packaging you notice damage, please contact out customer service team who will ask you to email a photo of the damage. We can only accept claims for damage within 7 (seven) days of delivery as outside of this period a claim can not be submitted to our courier.
As an online business and in an effort to prevent unnecessary waste; it is the policy of WOWBBQ to send all invoices via email; a delivery note will be sent with goods. Hard paper copies of invoices can be dispatched upon request at a cost of £1.95. It is understood that any and all orders placed online via the website will be subject to these terms and conditions.
Distance Selling Regulations / The Consumer Contracts Regulations
Wowbbq is committed to ensuring your statutory rights under Distance Selling Regulations.
If you have ordered by telephone or internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund within seven days of you taking delivery of the goods.
To cancel, you can contact our Customer Service Team (see contact us for details) within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. We will require written notification via a durable medium (letter, email, fax). You must take reasonable care of the item(s). Return postage is at the expense of the customer.
All returns will be processed within 28 working days.
You can contact us regarding returns at firstname.lastname@example.org
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