Orders are typically being dispatched and delivered within 5 working days via our standard delivery service.

BBQs should still arrive on time via the nominated day service provided that this option is selected/available when you place your order.

We aim to continue operating as per our "general delivery information" listed below.

However, due to strains on the delivery networks and our dispatch operations as a consequence of Covid-19 it is possible that we may experience some delays.

If we need to shut down our dispatch operations to help prevent the spread of COVID-19 then we may contact you to discuss your outstanding order with us and give you the option to keep your order on hold (to be shipped to you at the first possible opportunity when we re-open). Alternatively, a full refund will be processed and you will be notified via email.

Looking to chase your order?

You may not receive a dispatch notification from us so we ask that you do not chase your order with us until the advertised delivery time frame has elapsed.

If we are unable to fulfil your order then a full refund will be processed and you will be notified via email. If you have not had email notification of this then your order is hand and need not be chased.

To best mitigate staff shortages all members of our team are focusing on packing and shipping orders, please allow 3 working days for a response to your email.

Need to change your order? 

We regret that at present we are not offering amendments to orders.

Once placed via the website - your order is final and will be shipped.

Please do not contact us to change/add to your order as we are unable to do so.

If you require additional items then please place another order online.

We appreciate your patience and understanding in these difficult times.

General Delivery Information

We aim to dispatch all orders received by 3pm on the same working day.

Orders placed on Saturday, Sunday and on a Bank Holiday may be processed ready for dispatch but please note that courier collections are made from Monday to Friday.

Orders placed on Saturday, Sunday and on Bank Holidays will be dispatched on the next working day.

All orders go through a series of security checks to protect the cardholder, errors on the address details, contact telephone number or e-mail address may result in the dispatch of your order being delayed. In the first instance we will attempt to contact you via e-mail to resolve any inaccuracies or errors present.

We work with a range of couriers to ensure your order arrives with you as per our delivery terms. Our current courier partners include DPD, APC, Palletways and Royal Mail. Depending on your order we may use one or all on these services.

During the WOWBBQ checkout process you will be asked if your goods can be left in a safe place. By checking this box you agree to accept liability for the goods once our nominated courier has delivered them to that safe place. If this box has not been checked (and a safe place specified), all goods must be signed for by an adult aged 18 years or over on delivery.

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Wowbbq shall be under no liability for any delay or failure to deliver the products within estimated timescales.

With the exception of made to order items and products sent directly by the supplier below you will find our standard delivery terms. Please note that we only ship within the United Kingdom.

Please note - our carriers only collect from us Monday to Fridays for delivery the next working day, unless you have specifically selected a Saturday delivery. We regret our carriers cannot deliver at a specific time. 

For large deliveries of the Weber Spirit, Weber Genesis, Weber SmokeFire & Weber Summit Gas BBQ series we may choose to palletise your BBQ for protection during transit and send it via a national courier service for overnight delivery.

Palletised deliveries are delivered "kerb-side" only - it is your responsibility to remove the BBQ from the pallet at point of delivery and transport it into your home, please dispose of the free pallet provided responsibly.

If the delivery fails due to no fault of the courier or ourselves, then there may be a fee due to the of cost the return courier charges. 

For further clarification of the delivery procedure please call our team on 0208 829 8849.

Christmas Deliveries 2023

The last date to place your order online for home delivery prior to Christmas is:

Sunday 17th December.

Orders must be placed by 3pm

These orders will be shipped within 48hrs via 1st class royal mail or next working day delivery via courier. Whilst we will endeavour to avoid disappointment by dispatching your order within 24hrs, please note that due to the strains on the delivery networks at this time of year, you may experience a delay - this is entirely beyond our control.

Orders placed after 3pm Monday 18th December will be processed from January 2nd (you can expect delivery week commencing the 8th of January).