The last date to place your order online for home delivery prior to Christmas is:
Sunday 20th December.
Orders must be placed by 3pm
These orders will be shipped within 48hrs via 1st class royal mail or next working day delivery via courier. Whilst we will endeavour to avoid disappointment by dispatching your order within 24hrs, please note that due to the ongoing coronavirus pandemic and the resulting strains on the delivery networks that you may experience a delay - this is entirely beyond our control.
Orders placed after 3pm Monday 21st December will be processed from January 4th (you can expect delivery week commencing the 11th of January).
We aim to continue operating as per our "general delivery information" listed below. However, due to strains on the delivery networks and our dispatch operations as a consequence of Covid-19 it is possible that we may experience some delays.
If we need to shut down our dispatch operations to help prevent the spread of COVID-19 then we may contact you to discuss your outstanding order with us and give you the option to keep your order on hold (to be shipped to you at the first possible opportunity when we re-open). Alternatively, a full refund will be processed and you will be notified via email.
You may not receive a dispatch notification from us so we ask that you do not chase your order with us until the advertised delivery time frame has elapsed (currently 7 working days).
If we are unable to fulfil your order then a full refund will be processed and you will be notified via email. If you have not had email notification of this then your order is hand and need not be chased.
To best mitigate staff shortages all members of our team are focusing on packing and shipping orders, please allow 5 working days for a response to your email.
We regret that at present we are not offering amendments to orders.
Once placed via the website - your order is final and will be shipped ASAP, please do not contact us to change/add to your order. If you require additional items then please place another order online.
We appreciate your patience and understanding in these difficult times.